Overview
DocketWise provides instant status updates based on the Petition/Application USCIS receipt number(s).
In addition to real-time status tracking, you can share receipt number tracking information with your clients through the client portal.
Adding a Receipt Number
To track the status of a petition or application filed with USCIS in real time, you need to follow the steps below:
Navigate to the Matter related to the USCIS Receipt(s) received.
From the Matter's Overview Page, click the Case Tracking tab.
Click the + Add Receipt button.
Enter the USCIS Receipt Number as it appears on the Receipt Notice.
Indicate the Form to which the USCIS Receipt Number is associated under Description* (Optional).
Click the Add Receipt button.
Tracking a Petition's/Application's Status with USCIS
You can track a petition's/application's status with USCIS from a matter/contact overview page to see the status of one contact/matter at a time.
Additionally, you can view the petition/application statuses of multiple matters at a time from the matters index or from a matters report.
USCIS Case Status Updates
You can use DocketWise to easily check whether or not there have been any updates to USCIS case status matters.
Manual Checks for Updates
In order to manually check for USCIS case status updates
Select the Case Tracking tab.
Click the Update button for the receipt number you want to check.
After clicking the Update button, DocketWise checks for updates since the status was last checked and updates the status in DocketWise if it has changed.
Automatic Checks for Updates
DocketWise automatically checks for updates in the background. The frequency of these checks depends on your account's subscription plan.
Basic - No auto-checks are run
Pro - Receipts are auto-checked once per week (updated on Saturdays)
Advanced - Receipts are auto-checked once per day
Click here to learn more about managing/updating your account's subscription preferences.
Update Notifications for Automatic Checks
If any changes are detected in a matter's USCIS case status, an email and an in-app notification are sent to the assignees of the matter under which the USCIS receipt number was entered.
Note: You must be assigned to a matter as a matter assignee in order to receive these notification updates.
From the Matter/Contact Overview Page
Once a USCIS Receipt Number is entered, you are able to track its progress from the Matter Overview Page or on the Contact Overview Page of the Matter's Primary Contact.
From within the Case Tracking tab of the Matter Overview Page or the Contact Overview Page for the Matter's Primary Contact, you can see last updated status of the Petition's/Application's status with USCIS.
Additionally, you are able to click on the linked text under the Case Status to be taken to USCIS's Case Status website. There, you are able to see the date that USCIS updated its status and additional details.
Monitor Statuses Across Matters with Index and Search
To view all USCIS receipt statuses at a glance:
Click Matters
Click Actions
Select USCIS Receipts from the Available columnsClick Update to display receipt numbers and statuses for all matters.
Use the search bar at the top to quickly find a case by entering a full or partial receipt number
If you are new to custom columns in DocketWise, click here to learn more.
Share Case Status with the Client Portal
Click the share icon next to the receipt entry to give your client direct access to their case status.
Select the appropriate client portal from the dropdown and click "SUBMIT."
The client receives an automated email notification and can check their status anytime, reducing the need for status update calls.
To learn more about Case Tracking, we encourage you to visit our Learning Center, designed with you, your firm, and your client’s needs in mind. The DocketWise Learning Center provides outcome-based lessons to help you run your business successfully, focus on practicing law, and increase your firm’s revenue.