If you already have a USCIS Authentication app set up, you will need to reset this verification.
Follow the steps below to successfully sync your Docketwise account with USCIS.
Log in to your USCIS account
Navigate here: https://myaccount.uscis.gov/users/edit
In front of Two-Step Verification select the option to "Edit"
Choose the option for Use an Authentication App and click the Submit button
Click the link that says "What if I can't scan a QR code?"
A window will pop up, with the email and a key. Copy the Key from the App Authentication Manual Entry modal and close the modal (This Key is the OTP Secret that you will need to enter in Docketwise when e-filing). Save this key somewhere where you can easily access it.
On your mobile device, open the authenticator app of your choice, select the option to add a new app, and scan the QR code from the screen (even if you already set up an authenticator app with your my.uscis.gov account, you will need still need to complete this step in order for this to work correctly).
Enter the 6-digits OTP code from your authenticator app in the field for the Secure verification code in the USCIS website
Click the “Submit” button.
Go back to your form in Docketwise, click the blue button that says “e-File this form on my.uscis.gov”
Manually enter the email and password you use to log in to your USCIS online account and enter the OTP Secret (Key) in the field for my.uscis.gov OTP Secret
Click the "Sync" button
